We reviewed many proposals from the other vendors, and finally decided on Canon due to PTS's initiative and diligence in conducting an assessment of our organisation's needs before proposing a solution. I am very happy to say that the implementation proved to be a resounding success all around.
When it comes to business solutions, I believe every company should be focusing on these aspects - ease of use, customer service, and price. That is where Canon has exceeded our expectations.
It is highly essential to have specific solutions catered to our needs - a secure platform and paper wastage reduction in the office. Canon uniFLOW is an appropriate and necessary solution in our organisation. We are now equipped to handle confidentiality material such as client private details confidently.
"We change to innovate and to adapt. If we do not change, we will be left behind. The Canon team performed above and beyond expectations in walking us through this change."
"We are very pleased with the results we have seen, especially in the reduction of print wastage and improvement of our business efficiency ever since the Canon solutions were implemented. When we look at solutions for the hotel, buying a product or a solution, we want to make sure that there is after-sales service, and Canon has proven to be very, very good in terms of after-sales service, and being there when we needed them."
The Prestige Group has long been looked upon by our associates and business partners as a company of innovation. Naturally, we strive to uphold this image, be it internally or externally. When we identified a gap in our business process, Canon was our natural choice due to our long working relationship built upon trust. We are happy with the solution they have recommended and appreciate that they made the implementation a seamless one.
Working with Canon has allowed us to experience first-hand the dynamics of a truly professional and experienced team. From the way they seek to understand our working environment to the consultative role they take on in the entire process, the Canon team is always ready to go that extra mile. We are delighted to have placed ourselves in the hands of such a dedicated and well-rounded solution provider.
Canon knew that there are no shortcuts in customer service, and the account managers and service engineers take that very seriously. Being able to connect with Mediacorp and knowing them is key in building trust, loyalty and sustaining a long-term business relationship.
I believe that balancing cost while embracing innovation is key to achieving true efficiency and effectiveness within an organisation. That is why we decided to go with Canon.
With Canon's archiving software, operation and workflow issues, such as data retention and information flow problems, were resolved. [This] allows us to easily virtualise, store and retrieve information in a secure manner.
We are very pleased with the outcome of the entire document workflow and processes revamp. Not only the implementation helped to reduce our operating overheads, the Canon team managed to ease the change skillfully into the entire organisation with minimal impact. Now that we are able to keep a close tab on printing activities, the management is able to provide a more transparent report to stakeholders in this aspect and any strategic decisions can be made and implemented speedily.
"50% reduction in printers fleet has brought down our electricity consumption which has helped us to reduce our carbon footprint and be an environmentally responsible company."
"I don't think any of our IT energy should be spent on printing."
"When we started to embark on a customer-oriented corporate strategy, we realized that a lot of executives' time was spent on tedious paperwork processes, compromising the service level to our customers. We knew that this had to change and Canon has helped us bring about this change."
“We tried for various other print management service providers however, we were impressed by the way Canon analyzes to ensure a smooth transition. They worked as a team with us, to ensure the solutions would perform seamlessly in our company, customizing them to work within our premise. We knew we could rely on Canon, not only for their innovative technology but also for their services.” Mr. Vilakshan Jakhu, CIO & Sr Vice President, BPTP
Island Hospital is a 240-bedded hospital in the heart of Penang Island, Georgetown. It began its service in 1996. The hospital started its caring nature from its architecture, with wide open spaces and friendly integrated units to enhance the experience and make their patients and their families comfortable.
“We have been very pleased with what Canon has offered us. Our ability to provide more services such as design, printing and marketing consulting for our clients has better secured our business relationships. It also has made us more indispensible and this helps us in our long-term growth.” Mr. Michael Foo, Director, Salon Specifics
“Canon's implementation has allowed us to provide printing solutions with a charge-back business model... This income has been used to offset the machines' up keep to provide our students a better, and reliable printing service. In essence, Canon's solution pays for itself.”
To keep up, we have to constantly find ways to upgrade and improve the way we do things. Canon came to us with a custom-made solution which addressed our day-to-day operation pitfalls to the letter!
The annual printing expenses have been drastically reduced thanks to the in-house printing system at a fraction of the $20 per unit printing cost incurred for namecards previously.
When it came to selecting a print solutions partner, Canon was the first name that came to mind. As one of Thailand’s distinguished national broadsheets, we insist on only the best for our readers, and with Canon’s help, I’m happy to say that they can definitely stand to benefit from these internal improvements in productivity and efficiency.
MindTree’s focus on innovation has ensured that they are constantly raising the bar for themselves and for the industry as a whole. And it was a bar that they intend to continue setting with Canon solutions in place.