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Canon Ups Customer Service for Travelling Photographers with the Enhanced Asia Traveller Protection Programme


SINGAPORE, 15 April 2016 – Canon today announced the launch of the enhanced Asia Traveller Protection Programme (ATPP), further reinforcing its commitment to customer service. Customers will have access to professional Canon repair services for their cameras and lenses across 141 countries in Asia. Additionally, customers who travel to China, Taiwan, Hong Kong, Macau and Japan2 can now also loan a camera or lens from Canon should their camera or lens fail and they are unable to wait for repairs when they are there.

In China, Taiwan, Hong Kong and Macau, customers can loan replacement cameras or lenses from authorised Canon service centres. In Japan, arrangements will made for the loaner camera to be delivered to the customer's location.

Launched in 2015, the Asia Traveller Protection Programme (ATPP) is a service reinforcing Canon’s commitment to customer service. This value-added initiative provides customers access to professional Canon repair services for their cameras and lenses across 14 countries in Asia. Canon customers can travel easy, knowing that unexpected costs of repairs on their travels covered under their prevailing warranty will be reimbursed back in their home country.

More information about the Asia Traveller Protection Programme (ATPP)

Who is eligible to participate in ATPP?
Customers are eligible to participate in ATPP if they have purchased Canon cameras and lenses with an accompanying local warranty from a Canon authorised distributor ("Authorised Distributor") in Singapore, India, Malaysia, Thailand and Indonesia.

In addition, they will have to log in to the Canon website from their respective countries to register their warranty online together with their particulars in accordance to the terms and conditions within. ATPP benefit can be availed only if the camera is under warranty period.

During the validity of the local warranty, customers can send the product for repair at authorised Canon service centres in any of the following countries:
Singapore, India, Malaysia, Thailand, Indonesia, Mainland China, Hong Kong, Macau, Taiwan, Philippines, South Korea, Australia, New Zealand and Vietnam.

Products purchased in Vietnam, Australia and New Zealand are NOT covered by the ATPP privileges. However, products purchased in other participating countries are eligible for ATPP privileges in the above countries.

What Canon products does ATPP cover?
The ATPP covers EOS DSLR camera, EF / EF-S lenses, EOS M (interchangeable-lens Mirrorless camera) and digital compact camera.

Which countries or regions in Asia Pacific are covered by the ATPP?
Singapore, India, Malaysia, Thailand, Indonesia, Mainland China, Hong Kong, Macau, Taiwan, Philippines, South Korea, Australia, New Zealand and Vietnam.

How does the process work?
Should the need for repair arise during the customers' travel to any of the 14 countries, they can simply visit the local authorized Canon Service Centre for the required repair and retain all necessary proofs of services and receipts provided by respective country's service centre. Products should still be under warranty period when presented for repair under the ATPP programme. Upon return from the visiting country, customers can provide the proof of warranty card, original invoice of repair cost and other necessary documents at home country Canon Service Centre or collection point so that reimbursement costs for repair can be processed further. Costs will only be reimbursed to the extent they relate to repairs covered under the warrantied terms and conditions.

What is the enhanced ATPP?
ATPP allows customers to have access to professional Canon repair services for their cameras and lenses across 14 countries in Asia. In addition, the enhanced ATPP allows customers who travel to China, Taiwan, Hong Kong, Macau and Japan to also loan a camera or lens from Canon in these countries should their camera fail and they are unable to wait for repairs.

Where can the customers loan the cameras?
In China, Taiwan, Hong Kong and Macau, customers can loan replacement cameras or lenses at authorised Canon service centres. In Japan, customers can call the Customer Service Hotline from their respective countries during office hours. Service staff will make arrangements for the loaner camera to be delivered to the customer's location.

Why is the enhanced ATPP not available in all 14 countries?
The enhanced camera loaner scheme is initially extended to China, Taiwan, Hong Kong, Macau and Japan. Extension to the other countries is under consideration.

For more information on ATPP, log on to www.canon-asia.com/atpp/

1 Singapore, India, Malaysia, Thailand, Indonesia, Mainland China, Hong Kong, Macau, Taiwan, Philippines, South Korea, Australia, New Zealand and Vietnam
2 Although Japan is not under the ATPP, the camera and lens loaner service is extended to the country

About Canon Singapore Pte. Ltd.
Canon is a global leader in photographic and digital imaging solutions. Canon Singapore Pte. Ltd. is the headquarters for South & Southeast Asia driving sales, marketing and service strategies. Besides handling the domestic market, the company leads 18 other countries including subsidiaries in India, Malaysia, Thailand and Vietnam. The parent company Canon Inc. has a global network of close to 300 companies and employs close to 200,000 people worldwide. It is dedicated to the advancement in technology and innovation and commits more than 8% of its total revenue each year to R&D. Canon is consistently one of the top few companies to earn the most number of patents over the last 20 years. As a Fortune Global 500 company, Canon is guided by its kyosei philosophy that focuses on living and working together for the common good. 

More information is available at www.canon-asia.com.